Service Administrator - Chadderton

Job Purpose

• Assess returned jobs on asolvi and generate revisits as follows
• Request uplifts on return jobs where required
• Raise purchase orders for goods required for jobs (once uplifts agreed for contracts which require additional funding)
• Record pods in pod log
• Raise purchase orders for van stock requirements
• Chase suppliers and update proof of delivery on log and asolvi
• Raise orders for lifters on supplier portal/monitor job for off hire
• Assist with invoice queries
• Check portals are updated by engineers, updating where necessary
• Load certificates to portals where applicable
• Receive incoming alarm activations and react in accordance with NSI Guidelines (False alarm management)
• Work as part of a team to deliver excellent service to the customer
• Raise orders to subcontractors including relevant subcontractor form (MS48/MS 7.4)
• Comply with any other reasonable management instruction or ad hoc duties
• Vet all work parts required by engineers, liaise with engineers when required
• Update asolvi with relevant engineer stock replenishment
• Process incoming quoted works jobs
• SLA report (completed daily)
• Assistance with quotes where required