Workplace Exp Supervisor

About The Role

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Lead to join our team across Reading and White City.

The individual will be a key point of contact for the client and customers, supporting and driving the workplace agenda. The successful candidate will have exceptional interpersonal skills, a passion for continuous improvement and innovation, and an analytical mindset.

We are looking for someone who can collaborate effectively, champion change throughout the workplace modernisation journey, and genuinely enjoys anticipating and responding to the needs of others. A warm, professional demeanour and strong desire to collaborate are essential.

Role Summary

• Lead KPI delivery across the sites, including PPM, QHSE and Workplace Experience.
• Ensure high-quality operational service delivery.
• Work with stakeholders to drive the workplace modernisation strategy.
• Provide administrative support, including meeting coordination, workplace equipment and supply management.
• Lead workplace initiatives and create a forward planner with onsite teams.
• Lead and oversee onsite events, ensuring seamless end-to-end delivery.
• Promote a strong One Team culture.
• Build strong relationships with stakeholders to understand future requirements and incorporate them into service delivery.
• Line-manage the Reading Workplace team.
• Support building and site-wide projects and initiatives.
• Work with contract partners to drive consistent standards.
• Coach and develop the Workplace team in Workplace Experience.
• Understand customer requirements and translate them into clear delivery plans.
• Work closely with the Account Engineering team to support planned and reactive maintenance delivery.
• Provide high-quality support and act as a trusted advisor to customers.
• Promote site activities and the wider Facilities Management services.

Experience Required

• Minimum 4 years of relevant experience, ideally within Front Desk, Concierge, Hospitality, Room Management, Workplace Experience or Customer Service.
• Previous line management experience.
• Experience organising and managing events and large meetings.
• Proficient in Microsoft Office.
• Strong customer-service mindset and high standards of delivery.
• Ability to inspire others and support new ideas and initiatives.
• Comfortable working with changing demands and deadlines.
• Strong understanding of customer needs.
• Ability to analyse data, identify trends and communicate clear action plans.
• Excellent written and verbal communication skills.
• Ability to think strategically and work independently.
• Strong problem-solving skills.