Bakery Manager
General Manager vacancy in GAIL’s - Central London
If you're a passionate leader who thrives on developing people, delivering exceptional customer experiences and driving business performance, we'd love to hear from you.
At GAIL's, our Bakery Managers don't just manage bakeries; they run them.
You'll have full ownership of your bakery's people, product, customer experience, standards and commercial performance, creating a place where teams thrive, customers return and communities connect. Every day in a GAIL's bakery is different. One moment you'll be coaching a team through a busy morning rush, the next you'll be talking customers through the story behind our products, supporting the launch of a new seasonal range, or celebrating a team member's progression into their next role. It's fast-paced, hands-on and deeply rewarding, with great food, great people and real community at its heart.
ABOUT THE ROLE
- Owning the overall performance of your bakery across people, product, customer experience, place and profit
- Building, developing and inspiring a high-performing team
- Creating an inclusive culture where people feel valued, supported and accountable
- Recruiting and developing future leaders through coaching, training and succession planning
- Driving sales growth, profitability and operational excellence
- Championing exceptional standards across food, coffee and customer service
- Using commercial insights and performance data to make informed decisions and drive continuous improvement
- Ensuring the highest standards of safety, compliance and bakery presentation
- Building strong relationships within your local community
- Leading change positively and bringing new initiatives to life
ARE YOU THE MISSING INGREDIENT?
You'll have management experience within hospitality, retail or another customer-focused environment and understand what it takes to deliver results through people.
You'll be
- A people-first leader
- Commercially minded and performance-focused
- Passionate about developing future talent
- Confident making decisions and taking ownership
- Resilient, adaptable and hands-on
- Committed to exceptional customer experiences
- Passionate about quality food, coffee and hospitality
BENEFITS BAKED IN
- Free food and drink whilst on shift
- 50% off food and drink when not working
- 33 days holiday
- Buy & Sell Holiday Scheme
- Long Service Holiday
- Premiership Bonus Scheme
- Annual Pay Review
- Pension Scheme
- Enhanced Family Leave
- Stream financial wellbeing support
- Development programme to help you RISE with GAIL's
- Health & Wellbeing support through Aviva
- Workplace Nursery Scheme
- Home technology and appliance discounts
- Discounted gym memberships and EV leasing options
- Discounts and savings with high-street retailers and restaurants
- 24-hour GP service
- Cycle to Work Scheme
- Refer-a-Friend Bonus
- Terms and conditions apply. Benefits may vary and are subject to eligibility.
- Ready to Lead with GAIL's?
- If you're looking for an opportunity to run your own bakery, develop great people and make a real impact in your community, we'd love to hear from you.
