Groups Manager

Licensed sponsor London Posted 14 hours ago

Reception and Front of House Team

Groups Manager Permanent - Full Time

Salary
£38,000 + Excellent Benefits
Hours
40
Closing Date
Friday, 6th November 2026
Location
Bloomsbury
Apply Now

Role Description

Role: Groups Manager at Holiday Inn, Bloomsbury

Nestled in Russell Square Gardens in the vibrant heart of Bloomsbury, Holiday Inn London Bloomsbury is a bustling hotel with 317 bedrooms, a popular Meetings & Events operation, and a diverse mix of leisure, corporate and group business. As part of the globally recognised IHG brand, we pride ourselves on delivering outstanding guest experiences whilst creating exciting career opportunities for our team.

We're looking for an experienced and commercially minded Groups Manager to lead our Groups Department. This is an excellent opportunity for someone with a strong background in group reservations, hotel sales, revenue management, or commercial operations who thrives in a fast-paced hotel environment and enjoys building relationships, driving performance, and developing teams.

About the Role

As Groups Manager, you'll take ownership of the hotel's groups business, overseeing everything from enquiry and quotation through to contracting, forecasting and operational delivery. You'll work closely with Revenue, Sales, Reservations and Operations teams to maximise group revenue, improve conversion, and ensure every group booking is managed seamlessly from start to finish.

You'll also lead and develop the Groups Team, implement best practice processes and SOPs, and build strong relationships with key clients including tour operators, travel agents, corporate customers, educational institutions and event organisers.

What You’ll Do

Drive group revenue performance and conversion across all market segments
Review and negotiate group quotations, contracts and commercial agreements
Manage forecasting, reporting and business analysis for group business
Identify opportunities to grow revenue through upselling and additional services
Build and maintain strong client relationships to secure repeat and new business
Oversee the day-to-day operation of the Groups Department
Ensure all bookings, rooming lists, deposits and contracts are managed accurately
Lead, coach and develop the Groups Team
Work collaboratively with Revenue, Sales, Front Office, Finance and Operations teams
Continuously improve departmental processes, service standards and compliance procedures

What We're Looking For

You’ll have previous experience within Group Reservations, Hotel Sales, Revenue Management or Hotel Operations
Leadership or management experience within a hotel environment
Strong commercial awareness and understanding of revenue principles
Experience using OPERA PMS
Excellent communication, relationship-building and negotiation skills
Strong analytical and reporting abilities
Ability to prioritise and manage multiple tasks in a fast-paced operation
Experience within a high-volume London hotel would be advantageous

What's in it for you?

28 Days Holiday pro-rata increasing with length of service up to 33 days
Global discount for all IHG Properties for you and friends and family for an overnight stay starting from £25
Free meals on duty
Pension scheme
Access to employee assistance programme
Career development and progression opportunities across the hotel and wider group
Employee recognition and reward programmes
Training and development opportunities
Discounted food and beverages
Friends and family accommodation rates
Cycle to Work scheme
Uniform provided where applicable

Why Join Us?

This is a fantastic opportunity to play a key role in the commercial success of one of Central London's busiest hotels. You'll have the chance to influence revenue performance, develop client relationships, lead a dedicated team, and make a real impact on the guest experience.

If you're a commercially focused hospitality professional who enjoys building relationships, leading teams and driving results, we'd love to hear from you!