Commercial Lead – IT Managed Services & AI

Commercial Lead – AI Technology Startup

TroubleBuddy | B2B SaaS & AI-Powered IT Support

About TroubleBuddy

TroubleBuddy is an ambitious AI technology company rooted in traditional IT managed services (MSP). We combine practical experience in IT support and business IT management with AI-powered tools and automation, empowering customers to resolve everyday IT issues through intelligent self-service--reducing downtime and delivering a faster, more satisfying support experience.

Our platform combines AI-powered IT support, automated issue resolution, remote access and device health monitoring. Our B2B offering also incorporates LaunchBuddy, which provides device management, software deployment and employee onboarding and offboarding.

We are now looking for an ambitious, commercially driven leader to help take TroubleBuddy through its next phase of growth.

The Opportunity

We are seeking an experienced Commercial Lead who wants the opportunity to help build and grow a technology company.

This is an excellent opportunity for someone currently operating at VP, Head of Sales, Commercial Director or similar senior management level who is looking for greater responsibility, autonomy and the opportunity to shape a growing business.

You will work closely with the founders, taking ownership of commercial growth, supporting day-to-day business operations, team management and the development of the company's long-term strategy.

We are looking for someone entrepreneurial, ambitious and hungry to succeed. Someone who sees the opportunity in building a company rather than simply taking on another senior management position.

Key Responsibilities

Sales & Commercial Growth

• Lead B2B sales and business development, securing new customers and building a strong sales pipeline.
• Develop and execute the company's commercial and go-to-market strategy.
• Build relationships with key customers, partners and prospective clients.
• Establish scalable sales processes and revenue targets.

Marketing & Brand Development

• Oversee PR, marketing and brand development activities.
• Work with internal teams and external agencies to deliver marketing campaigns.
• Ensure marketing investment translates into commercial opportunities and sales growth.

Business Leadership & Operations

• Support the day-to-day management and growth of TroubleBuddy.
• Manage and develop the existing team while supporting future recruitment.
• Oversee business operations, budgets, performance and commercial priorities.
• Work closely with the product and development teams to align business objectives with product delivery.
• Help develop the management structure, internal processes and reporting systems as the company expands.

Strategic Growth

• Help shape the long-term direction of the company.
• Identify new commercial opportunities, partnerships and routes to market.
• Take ownership of commercial performance and help build a scalable, profitable technology business.

About You

We are particularly interested in candidates with sales and business development experience within an IT managed service provider (MSP), with a proven track record of winning new customers and growing recurring revenue from IT support and managed services.

The ideal candidate will have

• A proven track record in B2B sales and revenue generation, ideally in SaaS, IT services or technology.
• Previous experience in a senior leadership position such as VP, Commercial Director, Head of Sales or General Manager.
• Experience working within a startup, scale-up or fast-growing entrepreneurial business.
• Strong commercial instincts and the ability to identify and convert opportunities.
• The ability to multitask, prioritise and operate effectively in a fast-moving environment.
• Experience managing staff, overseeing multiple business functions and delivering results.
• An entrepreneurial mindset, strong work ethic and genuine ambition to build something successful.

Why Join TroubleBuddy?

• This is not a conventional corporate management position.
• You will have the opportunity to take a leading commercial role in building and growing an AI technology company in an expanding market.
• We are looking for someone who wants responsibility, autonomy and the opportunity to make a meaningful impact on the company's success.
• If you have a strong commercial background and are ready to take the next step in your career, we would like to hear from you.