Customer Insights Analyst / Account Manager

Hybrid working pattern - 3 days in London office and 2 days from home

£33,000-£36,000 dependent on experience

MARKET INTELLIGENCE INTERNATIONAL (Market ii) is a leading international market research company specialising in helping organisations improve customer experience and retention whilst increasing operational efficiency and service quality. With offices in London and Boston, we work with global organisations such as Acer, Ricoh, Boston Scientific, Hologic & Hitachi to help them better understand their customers’ valued insight.

Working through various channels of customer feedback (Web, Phone, email, SMS, QR) in over 25 languages, we turn insight into reliable and actionable deliverables via online reporting, onsite workshops, presentations and consulting.

We are looking for a motivated, capable person with a strong academic background, to become part of a multicultural, brilliant and fun team. For the successful candidate, a career awaits in helping analyse client insight, working with and building relationships on a number of exiting, varied clients, coupled with opportunities for you to develop, thrive and become a key part within our organisation. You’ll help our clients improve their customer relationships, operational effectiveness and customer retention by jumping into data and using your critical thinking to understand what they can improve as well as what to continue doing well.

The ideal candidate

• An inquisitive, open minded, critical thinking person with a pro-active mindset
• Experience in developing MS Power BI dashboards and analysis
• Experience in account management and looking after multiple clients
• Comfortable working with AI and associated tools such as Claude, Chat GPT etc
• Proficient in MS tools, especially Excel
• Strong critical thinker with strong communication skills
• Taking data, narrative and insight and turning it into a meaningful story
• The ability to prioritise and manage workloads
• Mind-set of working on ongoing programs not just project-based ones
• Numerate & analytical, able to delve into detail with understanding of the strategic view
• Thorough, methodical, logical and process driven
• Commercial awareness and business acumen

Key responsibilities

• Create valuable customer insight by developing your data analysis skills and understanding of the customer insight gained for our clients
• Present customer insights to your clients in the form of workshops, meetings or presentations, face to face or online
• Account manage - we will help you develop skills and best practice in critical thinking, data analysis, project management and client account management
• Developing MS Power BI dashboards and analytics
• Project manage - you will learn how to manage multiple projects against set and ongoing timelines
• Taking data, narrative and insight and turning it into actionable stories
• Team member - enable you to develop client relationship skills, improve your excel and BI tool learning and flourish into a critical member of our team
• Active learning – consistently learning and improving the delivery of high-quality reports within agreed timescales
• Supporting other Account and Project teams with analysis, report production and help liaise between the teams and the co-ordination of deliverables