Deputy Service Manager - Specialist Medicine
Job summary
We are looking for an enthusiastic and dynamic individual to join our operational management team in Specialist Medicine. The role of Deputy Service Manager will lead the day-to-day operational duties for their delegated portfolio. This role is considered a senior member of the operational team within the Directorate and will be working closely with Lead Nurses and Clinical Leads as part of the service triumvirate.
We are looking for an individual that can demonstrate a strong understanding of core operational principles such as waiting list management, rota coordination, maximising utilisation, service improvement, financial and budget management, patient flow and management of risks, DATIX and complaints. The role is busy and requires strong leadership skills, high attention to detail and good organisation skills.
The post will cover Dermatology and Rheumatology. The services in this portfolio include some of the most marginalised members of society so the appointed candidate would need to be able to demonstrate high levels of empathy and awareness of the importance of equality, equity, diversity and inclusion in healthcare services.
The role will be based at the Royal London Hospital, but the successful candidate would be expected to spend roughly 50% of their working week at our satellite units in Tower Hamlets, Waltham Forrest and Newham.
Main duties of the job
As part of the service leadership team, the post-holder will be responsible for ensuring the safe, high quality, efficient and financially sustainable delivery of all services within their portfolio. The postholder will work closely with the service and general management team, the clinical director, senior nurses, clinical and nursing specialty leads, administrative, consultant and nursing teams and the wider multidisciplinary team as required.
The postholder will be a key member of the service leadership team including making key day-to-day decisions and managing key workflows and pathways. The post holder will play a key role in ensuring strong operational delivery of a portfolio of services in the SHaRD Directorate in Specialist Medicine. The SHaRD directorate consists of Dermatology, Rheumatology, Sexual Health, HIV and Community Women's Health Services.
The postholder will be responsible for delegated financial and procurement management, supporting business planning, management of governance, quality and safety standards in line with national frameworks (e.g. PSIRF), management of admin and clerical staff and management of medical rotas.
The postholder will be responsible for management and delivery of activity and KPIs in line with agreed business plans and contracts (RTT, cancer, specialist and public health commissioning.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers. Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond.
That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledgerequired. For both documents, please view the attachment/s below.
Person Specification
Qualifications · Essential
Degree or equivalent experience in Business Management, Healthcare Science or Leadership Leadership or management qualification Evidence of continued professional development beyond statutory and mandatory training. Postgraduate qualification in leadership, management or healthcare science
Desirable
Project Management qualification (e.g. PRINCE2 or Lean Six Sigma) Operational Experience &
Knowledge · Essential
Experience in an operational or project management role managing services in the NHS. Knowledge of core operational principles such as 8-6-4-2, inpatient flow. Demonstrable experience managing outpatient and inpatient services. Demonstrable experience managing waiting lists (RTT, Cancer, DM01, planned). Demonstrable experience of delivering a demand and capacity model or waiting list recovery plan.
Demonstrable experience of delivering a project or service improvement in your department/service. Able to make effective decisions based on multiple conflicting or rapidly changing information sources for your department with very limited day to-day supervision. Able to solve complicated issues that do not have an obvious solution. Able to demonstrate accountability for day-to-day operational delivery of services.
Desirable
Experience managing specialist commissioned services. Demonstrable experience managing relationships with external stakeholders. Demonstrable experience of managing patient flow or bed management. Leadership and Management
Essential
Knowledge of how to make a medium or long term plan for a service, how this links to the Organisational and National Strategy and how to deliver it. Able to use the Trust Strategy and Policies to form an operational plan for at least 12 months ahead.
Demonstrable experience managing core HR processes for administrative and/or medical staff in your department/service such as recruitment, probation, appraisal, sickness, capability and conduct management). Demonstrable experience managing administrative and/or medical rota in your department/service, allocating resource based on service needs. Ability to influence others using effective data driven decisions.
Demonstrable experience of compassionate leadership. Ability to present to colleagues of varied seniority.
Desirable
Some experience of formal or informal teaching. Demonstrable experience of investigating, writing and presenting reports for employee relations management cases e.g. conduct or capability. Financial Management Experience and
Knowledge · Essential
Knowledge of NHS Financial Management and Standard Financial Instructions. Able to monitor operational and financial budgets and procurement requests within budgetary limits KPIs and take corrective actions where required. Demonstrable experience of budget management for your department/service and approving purchase orders for your department.
Desirable
Demonstrable experience of identifying and/or delivering a cost improvement programme (CIP). Demonstrable experience of writing, contributing to or implementing a business case. Demonstrable experience writing or monitoring service level agreements. Demonstrable experience of business planning. Governance Experience and
Knowledge · Essential
Knowledge of Governance and Patient Safety Frameworks (e.g. PSIRF) Demonstrable experience of managing DATIXs, complaints and risks. Demonstrable experience for writing, implementing and monitoring the use of Standard Operating Procedures (SOPs) in your department/service. Able to follow Trust policies and procedures and maintain national legislation and guidance e.g. GDPR and information governance. Able to promote and maintain departmental adherence to Trust policies and procedures and maintain national legislation and guidance e.g. GDPR and information governance.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
