Digital Account Manager

About you

We’d like to hear from experienced client Digital Account Managers who would like to work with a diverse range of accounts across the globe.

You’ll be an ambitious individual, ready to progress to the next level, who dreams of showcasing their marketing and management skills to an international level. Professional and proficient in your approach, you’ll bring to Coda and our clients your can-do attitude that’s based on best-practice methodologies.

Personable and proactive, you’ll learn and develop a technical understanding of our client’s products and services, so you are able to converse with them at the level they demand; you’ll also be a decision maker, able to work on your own initiative, as well as integrating yourself into our large creative studio team that includes designers, copywriters, videographers and animators, based in Poole, Dorset.

**Please note that while we operate a hybrid working policy, you will be expected to be able to onboard, attend team meetings and participate in planning activities at our office in Poole, Dorset as required, so please only apply if you are based within reasonable commuting distance or are considering relocation**

Responsibilities

• Act as the primary client contact, building trusted relationships and providing strategic digital marketing advice.
• Develop and deliver integrated digital campaign strategies aligned to client objectives, audiences, budgets, and timelines.
• Manage end-to-end campaign execution across digital channels, including paid media, social, email, content, and marketing automation.
• Monitor, analyse, and optimise campaign performance, producing actionable insights and recommendations to improve results.
• Oversee client budgets, forecasts, revenue targets, media investment, and commercial performance.
• Identify opportunities for account growth, innovation, and additional digital services.
• Lead project delivery, ensuring all work is delivered on time, on budget, and to the agreed scope and quality standards.
• Create clear briefs and coordinate internal teams to ensure campaigns are delivered effectively and consistently.
• Ensure all creative assets, messaging, and campaign activity are on-brand, on brief, and performance-focused.
• Maintain accurate financial reporting, client billing, quotations, and pipeline management.
• Mentor and support junior team members, sharing digital expertise and best practice.
• Champion continuous improvement through industry knowledge, digital innovation, and performance-led marketing approaches.

Qualifications/experience

• Account Managing (3 years+)
• B2B industrial experience
• Agency experience (1 year+)

Must-have qualities​

No matter what your role is at Coda, we expect you to be professional, organised, reliable and to do the best job you can. The values we look for from everyone at Coda are:

• Passion – You take pride in the quality of the work you deliver
• Integrity – You demonstrate the highest levels of honesty and integrity
• Collaboration – You are collaborative, inclusive, supportive and encouraging of others
• Self-Mastery – You are dedicated to developing yourself
• Empowerment – You demonstrate an ownership mindset, making suggestions and contributions that benefit our clients and the agency.