Facilities Manager

Join JLL's dynamic team serving one of the world's largest banking and financial services organisations with a network spanning more than 50 countries and territories. We're seeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity to work alongside industry experts that help shape the future of workplace strategy for a globally recognised institution. Whether you want a career that could take you to the top or an exciting new direction, we offer opportunities, support and rewards that will help you stand out, fulfil your potential, and ultimately make your mark on something truly exciting.

Please note this is a 6 months Paternity Cover Fixed-Term Contract.

WO&S Manager role covering circa 50 branches and Commercial Offices in and around Norwich (must have car).

What this job involves

As a Facilities Manager at JLL, you'll serve as the on-site anchor for all facilities operations, acting as the primary point of contact for client stakeholders while leading a team of engineers and technicians to deliver exceptional service.

You'll proactively engage with stakeholders to ensure expectations are consistently met, building strong relationships across sites that reflect our culture of collaboration, locally and within the broader team. This role combines hands-on operational management with people leadership, covering everything from planned and reactive maintenance to health and safety compliance, contractor management, and budget oversight.

You'll be responsible for maintaining a safe, well-run environment while developing a motivated, high-performing team, because we believe the most effective teams are built when everyone is empowered to thrive. If you're looking for a role where your technical expertise and leadership skills directly shape the client experience, this is where you'll make that impact.

What your day-to-day will look like

• Proactively engage stakeholders to ensure that onsite client expectations are met and exceeded
• Build and develop effective client and stakeholder relationships across the sites you support
• Serve as the on-site key point of contact for all facilities services within the client's premises
• Develop and sustain a high-quality, well-motivated team, supporting each other's wellbeing along the way
• Ensure the provision of a safe working environment for all staff, contractors, and visitors
• Manage maintenance engineers day-to-day, including monthly one-to-ones, annual reviews, and objective setting
• Oversee planned maintenance tasks within contract scope, manage reactive calls and breakdowns, and report monthly SLAs to support performance reviews
• Manage your team of technicians to meet agreed SLAs and KPIs consistently
• Manage the control of contractors on site, reviewing risk assessments and method statements, supporting permit-to-work issuance, and ensuring site inductions are completed for engineering staff and third-party vendors

Required qualifications

• Proven experience managing facilities operations in a client-facing environment
• Demonstrated experience leading and developing engineering or technical teams
• Strong working knowledge of health and safety policies, risk assessments, and method statements
• Experience managing statutory compliance logs and ensuring timely compliance reporting
• Proficiency in managing budgets, including tracking monthly billing and controlling M&E invoicing costs
• Experience conducting toolbox talks and maintaining attendance and training records
• Solid understanding of planned and reactive maintenance processes and SLA/KPI management
• Valid driving licence & own vehicle

Preferred qualifications

• Experience supporting energy-saving objectives and sustainability initiatives on site
• Familiarity with IT change management processes in a facilities or technical environment
• Relevant facilities management certification (e.g., IWFM, NEBOSH, or equivalent)
• Experience working within complex, multi-stakeholder client environments
• A collaborative mindset and genuine interest in innovative, forward-thinking ways of working