HR Quality Assurance Assistant Manager, HR Risk and Compliance, 9 Month Secondment or FTC

Licensed sponsor Manchester Full-time Posted 1 day ago

Connect to your Industry

In today’s fast-moving and highly regulated business environment, the quality, consistency and compliance of HR operations have never been more important. As organisations navigate increasing regulatory expectations, complex vendor ecosystems, evolving technology platforms and growing demands for data integrity, effective HR risk management is critical to maintaining trust and operational excellence.

Within Deloitte, our HR function plays a pivotal role in ensuring our people experience is supported by robust governance, strong controls and efficient processes. The HR Risk & Compliance team sits at the heart of this work, helping to shape the frameworks, standards and assurance activities that enable HR to operate effectively, mitigate risk and continuously improve. This is an exciting opportunity to contribute to a function that influences the quality, integrity and effectiveness of HR operations across one of the world's leading professional services firms.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

As an HR Quality Assurance Assistant Manager within the HR Risk & Compliance team, you will support the HR Risk and Compliance Manager in delivering independent, risk-based second-line assurance over HR services. You will assess whether priority HR processes and controls are appropriately designed and operating consistently and effectively, in line with internal policies, regulatory requirements and the principles of a mature quality management system.

Working across HR Services, you will partner constructively with process and control owners while retaining an objective assurance perspective. First-line teams will own the investigation and remediation of non-conformities, including root-cause analysis and corrective actions; you will monitor progress, test closure evidence, identify recurring or systemic themes and support timely escalation through the quality assurance framework to relevant governance forums.

Key areas of impact will include

Delivering risk-based quality assurance: Support the HR Risk and Compliance team to maintain a proportionate assurance plan informed by process criticality, regulatory exposure, service performance, change, incidents, and previous review findings.
Conducting second-line reviews and control testing: Plan and perform evidence-based reviews of priority HR processes and controls, assessing defined requirements, implementation, operating consistency and effectiveness, and documenting clear conclusions.
Maintaining assurance standards and methods: Support the development and consistent application of the HR quality assurance framework, including review methodology, sampling approaches, evidence standards, rating criteria, reporting templates and records.
Reporting quality performance: Analyse indicators covering service quality, control effectiveness, compliance, incidents, repeat findings and remediation progress, translating data into clear insights for process owners and governance forums.
Monitoring findings and corrective actions: Record and track non-conformities and improvement observations identified through assurance activity. Partner with first-line HR Services teams, who remain accountable for root-cause analysis, corrective-action design, delivery and sustainable resolution.
Validating closure and escalating risk: Review evidence supplied by first-line owners to assess whether agreed actions have been implemented and are operating as intended; identify overdue, ineffective or recurring actions and support escalation through the agreed framework.
Driving systemic insight and continual improvement: Identify trends, cross-process dependencies and recurring control weaknesses, and recommend targeted improvements while preserving first-line ownership of process design and remediation.
Supporting process and information governance: Assess whether process documentation, controls, ownership, records and evidence are current, accessible and appropriately governed, using shared mailboxes, distribution lists and document-management practices as relevant review examples.
Providing supplier and third-party assurance: Test the operation of relevant HR vendor, procurement and third-party risk controls as part of the wider risk-based assurance plan (including Business Relationship Management Systems and Third Party Risk Management), including ownership, oversight, compliance and evidence of performance.
Building quality capability: Provide practical guidance and awareness to HR teams on assurance expectations, evidence quality, control operation and preparation for reviews, and contribute to wider HR quality, risk and governance initiatives.
Supporting wider HR operational priorities: Contribute to broader HR governance and risk management initiatives, and undertake other ad hoc People Operations activities as required.

Connect to your skills and professional experience

We’re looking for someone who combines practical quality assurance expertise with sound judgement, professional curiosity and a collaborative approach. You will be comfortable working within a second-line model: objectively testing processes and controls, communicating evidence-based findings, constructively challenging owners and helping governance forums understand where attention or escalation is required.

You're a natural problem solver. You enjoy understanding how processes work, identifying opportunities for improvement and using data and evidence to recommend practical, sustainable solutions that improve quality and reduce risk.

You're highly organised and detail-oriented. You take pride in maintaining high standards, ensuring accuracy and consistency, and establishing controls that support effective governance and operational excellence.

You're a trusted collaborator. You build strong relationships across teams, communicate clearly with a range of stakeholders and can influence positive change through partnership and expertise.

Essential

Experience undertaking operational quality assurance reviews, compliance monitoring or controls testing within a risk-based assurance framework.
Ability to assess process and control design, implementation, consistency and effectiveness using documented criteria, appropriate sampling and reliable evidence.
Strong analytical skills, including the ability to interpret quality and control data, identify trends and systemic themes, assess risk and reach balanced, evidence-based conclusions.
Experience writing clear assurance reports and presenting proportionate findings, risks, recommendations and escalation points to process owners and governance stakeholders.
Experience monitoring corrective-action plans and evaluating closure evidence while maintaining clear accountability with first-line owners.
Strong stakeholder management and influencing skills, with the confidence to provide constructive challenge, manage differing perspectives and support appropriate escalation.
High standards of accuracy, objectivity, professional judgement and record keeping, with the ability to manage multiple reviews and priorities.

Desirable

Experience working within HR operations, quality assurance, compliance, risk or governance in a large and complex organisation.
Working knowledge of quality management principles and process-based assurance aligned to ISO 9001 or comparable recognised good practice; formal certification experience is not required.
Understanding of the respective roles of first- and second-line teams in identifying findings, completing root-cause analysis, implementing corrective actions and providing independent oversight.
Experience of assurance planning, test-script development, sampling, quality metrics, issue classification, action tracking or closure validation.
Knowledge of HR process governance, data and information controls, supplier assurance, procurement governance or third-party risk management.
Relevant quality, audit, risk or controls qualification, or equivalent practical training.

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Human Resources

At Deloitte, Human Resources is transforming. We are already an award-winning HR team but we’re not resting there. We want to make an impact that matters for our people, our clients and for society. To achieve this, we're firmly embedding HR into the business, advising and innovating along with our business leaders.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships).

This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm).

The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"I love the diversity in the projects that I’m involved in and the opportunity to work with lots of different people from various service lines." – Deloitte employee

Our hybrid working policy

You’ll be based in one of our UK offices with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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