Non-Specific Symptoms Clinical Support Worker

Job summary

EKHUFT Non-Specific Symptoms (NSS) Team are looking to recruit an enthusiastic and compassionate individual as a clinical support worker for our new NSS service. The role will be to support patients through this NSS cancer pathway, which includes patients with Malignancy of Unknown Origin (MUO), as well as diagnosed Cancer of Unknown Primary (CUP). This role is to improve patient experience from assessment to diagnosis, and during treatment.

Main duties of the job

Please see the job description - If you would be like to be part of our team and have personal & professional qualities to compliment this new exciting opportunity, EKHUFT Cancer Care Group look forward to hearing from you.

About us

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people.

Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day.

We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day. Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country.

Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.

Job responsibilities

Professional Communicate effectively with patients and their relatives, ensuring accurate and seamless information is conveyed and documented face to face and over the phone within the NSS team.

Assist in the maintenance and monitoring of agreed standards, ensuring that any shortfall is brought to the attention of the Line Manager Ensure that all quality initiatives within the NSS service are adhered to and that the highest standards of care are maintained at all times Assist in the development of clinical protocols ensuring that these are reviewed in accordance with the needs of the service in conjunction with the NSS Lead Nurse Practitioner.

Ensure that accurate and legible patient records are kept in line with professional and legal requirements Promote and maintain effective working relationships and communications with consultants, medical staff, nurse colleagues and other members of the wider multidisciplinary teams.

Clinical Working as an experienced patient support worker within healthcare, or registered professional, adhering to the NMC code of conduct & implementing plans of care to ensure that patients physical, social and psychological needs are met. Act as the identified support worker for NSS pathway patients by assessing, planning, implementing and evaluating their care, including the completion of eHNAs for diagnosed CUP patients.

Be a monthly cover within the cancer care line Act as the patients advocate Liaise with all members of the multidisciplinary team Be clinically competent in all areas of practice relevant to the post Work to eliminate all avoidable infection by acting as a role model in infection prevention and control prevention to all staff, visitors and patients Minimize risk of harm to patients, staff and visitors by working according to risk management policies.

Participate in the orientation of new staff to their duties and NSS processes. Demonstrate consistent high standard of hand hygiene practice and promote standards to staff, visitors and patients. To undertake clinical skills such as taking blood, ensuring procedures are explained to patients in order to gain informed consent and involvement in care decisions. Work with the NSS team to triage patients and the administration duties required.

Undertake necessary training courses relevant to the role.

Person Specification

Qualifications · Essential

Courses/further study attended to demonstrate evidence of continued personal development. NVQ level 3 or equivalent experience in healthcare

Desirable

Proficient in the use of Microsoft Office Good knowledge across a range of health or social care settings GCSE in Maths and English or Equivalent clinical skills

Essential

Excellent communication skills verbal, nonverbal and on the telephone Able to manage complex emotional situations Able to learn and assimilate information quickly Proven ability to work to deadlines, prioritise and multi-task Ability to collect data and input electronically Ability to effectively manage time Able to show initiative and problem solve To show flexibility in approach to work Excellent IT skills Ability to prioritise and work unsupervised

Desirable

Demonstrate flexibility to adapt to the needs of a changing service. Triaging Skills Knowledge and insight into treatments and cancer pathway Knowledge of Infoflex, KOMS and EKHUFT IT systems Governance

Essential

Demonstrates patient focused approach Personal/professional attributes

Essential

To have awareness of limitations and boundaries Understanding of person-centred care Understanding of the health and social care environment

Desirable

Knowledge of medical terminology, including cancer specific terms and treatments Awareness of cancer policies, priorities and pathways Previous NHS experience. Other requirements

Essential

Able to travel in a timely manner between sites Shows empathy and sensitivity Friendly and approachable Able to work effectively as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .