Service Delivery Manager

As a Data Centre Service Delivery Manager, your primary responsibility will be to oversee the day-to-day operations of a data centre facility. You will ensure the uptime, availability, and efficiency of all systems, equipment, and processes within the data centre. You will also manage a team of technicians and engineers to deliver exceptional service to clients and ensure adherence to best practices and industry standards.

Responsibilities:

Data Centre Operations

• Manage and oversee the operation, maintenance, and repair of critical facility systems, including power, cooling, security, and fire suppression.
• Ensure compliance with equipment manufacturer's recommendations, industry best practices, and regulatory requirements.
• Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and develop strategies for optimization.
• Implement and maintain comprehensive preventive maintenance programs to minimize downtime and maximize equipment reliability.

Team Management

• Lead and manage a team of technicians and engineers responsible for data centre operations.
• Set clear performance expectations, provide coaching and development opportunities, and conduct regular performance evaluations.
• Foster a culture of teamwork, collaboration, and continuous improvement.
• Manage staffing needs, including hiring, training, and scheduling to ensure adequate coverage and skill sets.

Client Relationships

• Act as the primary point of contact for clients on operational matters, addressing their concerns, and managing expectations.
• Regularly communicate with clients to understand their evolving requirements and ensure the data centre meets their needs.
• Collaborate with sales and business development teams to support client acquisition and retention efforts.

Compliance and Risk Management

• Ensure compliance with data centre industry standards, regulations, and security protocols.
• Assess and mitigate risks associated with data centre operations to ensure business continuity.
• Develop and maintain emergency response plans, including contingency plans for power outages, natural disasters, and other potential disruptions.

Budget and Cost Management

• Prepare and manage the data centre operations budget, tracking expenses, and identifying opportunities for cost optimization.
• Review operational costs, negotiate contracts with vendors, and manage vendor relationships.

Requirements

• Bachelor's degree in Engineering, Computer Science, or a related field.
• HV Authorised Person (Experienced with HV Systems)
• Electrical/Mechanical Engineering HNC or HND (Successfully completed apprenticeship in either)
• C&G Pts. 1 & 2, equivalent or exceeds.
• 17th Edition IEE: Wiring and Installation (Ability to attain 18th Edition through additional training)
• C&G 2391 test and inspection; BS 7671:2001 for inspection, testing and certification.
• Proven experience in data centre operations management, preferably in a mission-critical environment.
• Thorough understanding of data centre infrastructure, including power, cooling, networking, and security systems.
• Strong leadership and team management skills.
• Knowledge of industry best practices, regulatory requirements, and industry standards, such as Uptime Institute, TIA-942, and ISO 27001.
• Excellent problem-solving and decision-making abilities.
• Effective communication and interpersonal skills.
• Familiarity with data centre management software and monitoring tools.