Submission Systems Manager
About the Role
We are looking for an experienced Submission System Manager to work as part of a team developing and delivering OUP’s ScholarOne and Editorial Manager sites for society clients and owned journals. You will provide ongoing technical support for clients using both systems, monitor usage, highlight opportunities to improve services and make efficiencies, and test and update submission sites.
You will also project-manage the build and transition of submission systems for new launches, system migrations, or transitioning journals and act as a subject matter expert in support of projects. This includes developing and driving best practices, efficiencies, and appropriate uptake of new features, and portfolio-wide developments across systems.
- Provide technical support for editors and editorial offices using submission systems by answering queries in a prompt and professional manner, providing guidance and documentation, promoting best practice, resolving technical issues, and applying configuration changes, including advising on or resolving large-scale or technically demanding issues.
- Run demonstrations of submission systems and of functionality within individual systems to different stakeholders, to support effective selection of the appropriate systems and tools for peer review.
- Deliver training to external clients to ensure they understand and can make effective use of online submission systems.
- Obtain clear specifications from clients to support project-managing the delivery of new sites, workflows and features.
- Configure and test new/transitioned submission sites and features prior to live work commencing.
- Co-ordinate global or wide-ranging changes to online submission systems as required by the business.
- Act as a submission systems subject matter expert to support projects across OUP’s journals publishing programme.
- Help to train, develop, and mentor new members of the team working within submission systems.
- Collaborate with other teams and internal stakeholders to achieve department and business goals and ensure an outstanding experience for customers and clients during the peer review process.
We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.
About You
Essential
- Excellent communication skills, including ability to communicate complex technical detail to a non-specialist audience
- Superior negotiation and influencing skills
- Full configuration experience in ScholarOne Manuscripts
- Full sysadmin experience in Editorial Manager.
- Experience in an academic publishing environment
- Teaching or training experience
- Experience of providing technical support
- Good organizational skills
- Ability to work independently, handle multiple projects simultaneously, and work to tight deadlines
- Ability to work in a team
- Ability to learn quickly and work flexibly with varied software
- Confidence in understanding technical processes
Desirable
- Project management experience
- Experience of managing peer review workflows in an online submission site
Benefits
We care about work/life balance here at OUP. With this in mind we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies.
We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.
This role comes with the added benefit of a discretionary annual payment.
Please see our Rewards and Recognition page for more information.
Queries
Please contact [enter email address] with any queries relating to this role.
We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.
