Workshop Supervisor, Dartford

What To Expect

• Our Workshop Supervisors are the front-line leaders of our Service operation. They act as brand
• ambassadors, delivering an exceptional experience to customers, managing day-to-day operations as
• well as proactively developing team members to reach their full potential. We hire leaders who want to
• run a service business and be a part of our critical mission to accelerate the world’s transition to
• sustainable energy.
• Our Workshop Supervisors consistently deliver excellent results across both people leadership and
• business operations. To succeed at Tesla, you must be energetic, highly organized, and smart working as
• well as having a passion for true leadership and our brand.

What You'll Do

• Supervise the health and safety compliance across the center, setting the tone and always leading by example
• Oversee and lead a team of service technicians to achieve results and set targets.
• Conduct regular one-to-ones and feedback sessions with team members, providing constructive and clear coaching, identifying training needs, and driving their development.
• Plan, prepare and distribute work based on skill level, capacity and resource
• Monitor performance consistently and be responsible for quality within your team, reporting progress to management daily, together with any specific incidents
• Identify any roadblocks disturbing workflow and ensure that everyone has the tools and training to perform their role successfully
• Responsible for tooling inventory management, cost controls, and tool orders
• Ensure that work standards and available procedures are up-to-date accurate and that all work is compliant
• Hold daily meetings with the team, outlining expectations and workload for the day ahead
• Act as the main point of contact within Front of House and warehouse, connecting with customers directly if required to limit escalation cases
• Motivate, lead and inspire the team in continuous improvements and efficiencies
• Liaise daily with internal teams within the Service Centre including Sales & Delivery and local Senior Management

What You'll Bring

• Technical automotive background as a Service Technician is highly preferable, ideally with experience working with Electric Vehicles
• Proven ability to lead by example and be innovative with processes and efficiencies
• Analytical ability to understand and impact key performance indicators
• Problem solving initiative to fix problems when they arise, but also understand why and how they happened
• Ability to motivate a team, to engage and facilitate others to achieve and succeed
• A calm, considered approach with exceptional communication skills
• Flexibility; willing to work both day and evening shifts based on local market needs
• Digitally savvy – ability to adopt and adapt quickly to new technology and systems as well as standards tools like MS office
• Able to communicate, read, and write effectively in the English language, and other local languages based on local market needsMust have and continue to maintain a valid driving license and safe driving record
• Eligible: to work in the UK

, Tesla