Operations Manager FTC

Job Description

Operations Manager | Hale Clinic | 12 Month Fixed Term Contract | Full Time

Join our fantastic team at Spire Hale Clinic as an Operations Manager on a 12-month fixed term contract and play a key role in delivering operational excellence and an outstanding patient experience.

Spire Healthcare is one of the UK's leading independent hospital groups and the largest in terms of revenue, with 38 hospitals and 50 clinics across England, Wales and Scotland.

Our Spire Clinics provide a specialist range of lower-risk outpatient and day-case treatments, all performed under local anaesthetic, helping patients access faster, more convenient care close to home. Clinical specialties at Hale Clinic include Ophthalmology, Dermatology, Gynaecology and Orthopaedics.

As Operations Manager, you will lead the day-to-day running of the clinic, ensuring the delivery of safe, effective and efficient services. Working closely with clinical and non-clinical teams, you will drive operational performance, support service development, enhance the patient journey and ensure compliance with regulatory and quality standards.

This is an exciting opportunity for an experienced operational leader looking to make a real impact during a 12-month fixed term contract, contributing to the continued success and growth of our Hale Clinic.

If you are passionate about healthcare, operational excellence and delivering exceptional patient care, we'd love to hear from you.

Key Responsibilities

As Operations Manager, you will provide strong leadership across all non-clinical functions, including Estates, Engineering, Bookings and Reception, ensuring services are delivered to the highest commercial, corporate and professional standards while providing an exceptional patient experience.

Your Responsibilities Will Include

• Leading and developing high-performing non-clinical teams, fostering a culture of accountability, collaboration and continuous improvement.
• Managing annual budgets for non-clinical departments, monitoring financial performance and implementing actions to achieve agreed financial targets and KPIs.
• Building strong communication channels across departments through regular team engagement, effective leadership and promotion of Spire's values and behaviours.
• Supporting the ongoing development of colleagues, ensuring teams have the skills, knowledge and training required to excel in their roles.
• Driving a customer-focused culture by establishing service excellence standards, benchmarking performance and partnering with departmental leaders to deliver continuous improvements.
• Reviewing patient, consultant and stakeholder feedback to identify opportunities for improvement and implementing action plans to enhance service delivery.
• Developing and delivering annual operational action plans that improve efficiency, maximise revenue opportunities and support cost-effective service delivery.
• Working closely with the General Manager and senior leadership team to identify commercial growth opportunities and lead the successful operational implementation of new initiatives.
• Ensuring compliance with relevant regulatory, quality and health and safety standards across all non-clinical functions.

Who We're Looking For

The successful candidate will be an experienced operational leader with a proven track record of delivering results within a complex, customer-focused environment.

You Will Have

• Significant leadership experience in an operational or managerial role, ideally within a multi-functional environment.
• Previous experience within healthcare or a similarly customer-centric organisation.
• Strong problem-solving skills with the ability to identify opportunities for process improvement and operational efficiencies.
• A sound understanding of key business processes and the ability to navigate complex operational challenges.
• Demonstrable experience of leading, motivating and developing teams through direct reports.
• The ability to build effective relationships and work collaboratively within a matrix-management environment.
• Strong organisational skills with the ability to manage competing priorities and changing demands effectively.
• Confidence to challenge constructively, influence stakeholders and drive solutions that deliver positive outcomes.
• A commercial mindset with the ability to balance operational performance, patient experience and financial objectives.

This is an excellent opportunity for an ambitious and commercially minded leader to make a significant impact within a growing clinic environment and contribute to the continued success of Spire Healthcare.

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

Spire Healthcare is committed to creating an environment that will attract, retain and motivate its people. We are an equal opportunities employer, committed to the health and well-being of all our colleagues and consultants. We firmly believe that it is our people that make the business successful and everyone should have the opportunity to work in a motivated team, free from discrimination on any grounds. We therefore, are keen to receive and review applications from all candidates of under-represented groups who feel they offer the requisite skills.

If you feel you could apply your experience to this exciting role and are motivated by the opportunity, then please apply today.